Shipping policy
C3 FRAGRANCE SHIPPING POLICY
SHIPPING AREA
C3 Fragrance currently ships to eligible addresses within the United States only. We do not currently offer international shipping.
PROCESSING TIME
Orders are generally processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day.
Processing time is separate from carrier transit time. During launches, promotions, holidays, or periods of high order volume, processing may require additional time.
SHIPPING METHOD AND DELIVERY ESTIMATE
C3 Confident contains alcohol and must be transported using an eligible ground-shipping service. Express, overnight, and other air-shipping services are not currently available.
Estimated ground transit time is approximately 5–8 business days after the order has been processed. Delivery dates are estimates and are not guaranteed.
SHIPPING CHARGES
Shipping charges are displayed during checkout before payment is completed. The rate shown and accepted at checkout applies to the order.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate delivery address. Contact C3 Fragrance immediately at C3_thebarber@icloud.com if an address correction is needed.
We cannot guarantee that an address can be changed after an order has been fulfilled or transferred to the carrier. Customers may be responsible for additional shipping costs when an order is returned or delayed because of an incomplete or incorrect address.
TRACKING
When available, tracking information will be sent to the email address or phone number provided during checkout. Tracking activity may take time to appear after a label is created.
DELAYS
Carrier delays caused by weather, holidays, transportation restrictions, natural disasters, address problems, or other circumstances outside C3 Fragrance’s reasonable control may affect delivery time.
DAMAGED, LEAKING, MISSING, OR INCORRECT ORDERS
Inspect the package immediately after delivery. Report damaged, leaking, missing, or incorrect items within 48 hours by emailing C3_thebarber@icloud.com.
Include your name, order number, and clear photographs of the product, internal packaging, outer shipping box, and shipping label. Keep all packaging until the claim is resolved.
LOST OR STOLEN PACKAGES
If tracking shows no delivery or the package appears lost in transit, contact C3_thebarber@icloud.com so we can review the shipment and available carrier-claim options.
If tracking shows delivered but the package cannot be located, first check the delivery area, household members, neighbors, building management, and the carrier. Contact us promptly if the package remains missing.
RETURNS
Do not mail fragrance back without first receiving return authorization and shipping instructions from C3 Fragrance. Alcohol-based fragrance is a regulated shipping item and must be returned using an eligible service and proper packaging.
CONTACT
For shipping or order questions, contact:
C3 Fragrance
C3_thebarber@icloud.com