Refund policy

C3 FRAGRANCE RETURN AND REFUND POLICY

We accept eligible return requests submitted within 14 days after delivery.

RETURN ELIGIBILITY

To qualify for a return, the fragrance must be unopened, unused, untested, and in its original sealed packaging. The product and packaging must be in the same condition in which they were received.

Opened, sprayed, tested, used, altered, or unsealed fragrance products are not eligible for return due to hygiene, safety, and product-integrity concerns. Gift cards and items marked final sale are also non-returnable.

STARTING A RETURN

Before sending any product back, contact C3 Fragrance at C3_thebarber@icloud.com. Include your name, order number, reason for the return, and photographs when applicable.

Do not mail fragrance back without receiving return instructions from C3 Fragrance. Alcohol-based fragrance is a regulated shipping item and must be packaged, labeled, and transported using an eligible shipping service. Returns sent without authorization or contrary to carrier requirements may be refused.

RETURN SHIPPING

Customers are responsible for approved return-shipping costs unless the order arrived damaged, defective, incorrect, or the return resulted from an error by C3 Fragrance. Original shipping charges are non-refundable unless required by law or the return resulted from our error.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Inspect your order immediately after delivery. Report damaged, defective, leaking, missing, or incorrect items within 48 hours by emailing C3_thebarber@icloud.com. Include your order number and clear photographs of the product, packaging, shipping box, and shipping label.

After review, C3 Fragrance may offer a replacement, refund, or another appropriate resolution.

REFUNDS

Once an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Processing time may vary depending on your bank or card provider.

Products returned opened, used, damaged after delivery, incomplete, or outside the approved return process may be denied.

CANCELLATIONS

Customers may request cancellation before an order is fulfilled. Once an order has been fulfilled or shipped, it cannot be canceled and must follow the return process above.

CONTACT

For return, refund, cancellation, or order questions, contact:

C3 Fragrance
C3_thebarber@icloud.com

This policy does not limit any rights available to customers under applicable law.